I had the unfortunate opportunity to deal with the morons Wally-World calls their “Pharmacist” and “Pharmacy Technician” today. I’ve been using their Pharmacy for the past year and a half, and to be honest… it’s really been nothing but issues since the beginning. But, since Tarjay’s closest Pharmacy was close to 20 miles away, I tried to suck it up and stick with Wally-World for the cheap prices and convenient location.
But let me back up. For a while, I was taking 3 medications for my heart condition, and 2 medications to offset side effects from one of the heart meds. I had finally had enough of my body reacting poorly to one of the meds, so (with the approval from my doctor) I came off that med. (Which meant that I no longer needed the other two that offset the side effects.) So of course, I go into Wally-World a couple of months ago, and I only filled two. While I was there, I requested that they cancel the others as I wasn’t taking them any longer.
So of course, I went in yesterday to fill my prescriptions. And who was behind the counter, but this one fucking idiot who I shit you not looks like his momma not only hit him with a stupid stick, but an ugly stick too. Everything seemed to go smoothly, for once I thought they didn’t fuck up my prescriptions or put them back and make me wait for 45+ minutes to have them refilled. Boy, was I fucking wrong. They handed me my two prescriptions, and I left. As I got home, I opened one of the bottles (so I could take them), and what do I see? The wrong fucking pills. More specifically, the heart meds I requested to have cancelled TWO FUCKING MONTHS AGO. Needless to say, I was pissed the fuck off . But I had to go to school, so I decided to wait until today to go back and (kindly) tell them how fucking stupid they were and make them fix my order.
As I walked into Wally-World this evening, I had to say to myself, “Now, be calm and they’ll help you….” I walked up to the counter and who did I see? The fucking idiot. Great. Just great. Alright, I thought. I can do this. So when the idiot said, “Pick up?” I said no. I (calmly) told them that they gave me the wrong prescription yesterday and (as I cannot take it any longer), I needed the other one that they didn’t fill. The fucking idiot waddled his way back behind the counter and started typing on his computer, then started talking to the “Pharmacist”. As his dumb ass came back over to me, he said, “We can’t take returns”.
Um, did you not fucking hear what I said? YOU FILLED THE WRONG FUCKING PRESCRIPTION! ::deep breath:: So I replied, “All I need is my other prescription. I requested two months ago that this particular one be cancelled. I need the other one.” Fucking idiot said, “We can’t take returns”. What the mother fucking fuck, dude?
Let me fucking tell you, shit hit the fan. No amount of yoga breathing helped me here. My Italian/Scottish roots showed and I got pissed the fuck off and I let the idiot have it. Now, let me also say… It takes a LOT for me to not only get pissed, but for me to yell at someone… in public. I have worked in Customer Service for over 10 fucking years. I know what it’s like to be someone’s punching bag. But… after all the shit this idiot has put me through in a year and a half… straw broke the fucking camel’s back and I let loose on his dumb ass. Of course, because I’m starting to yell, the “Pharmacist” comes over and keeps reiterating that he can’t take a return. So I keep reiterating that they filled the wrong prescription and that I’m a HEART PATIENT and this is my medicine! I told them that I had requested that the old one be cancelled two months ago, and this asshole had the audacity to argue with me that I didn’t cancel it.
Oh no you fucking di’int. Gloves are off now, bitch. If I knew who had been stepping on the Wally-World floor, my shoes would have come off too. This so called “Pharmacist” had the fucking nerve to tell me I was wrong. That because I took it home, I have to not only pay for THEIR mistake, but I have to pay for my new prescription too. Wait one fucking minute here. You’re telling me that because I had the NERVE to TRUST that my PHARMACIST gave me the correct prescription, that I am WRONG and I have to pay for THEIR MISTAKE?!
I swear, I felt my blood pressure increase to dangerous levels. I even had a heart rate monitor on… I should have looked at my heart rate and shown this motherfucking-son-of-a-bitch just what fucking with a heart patient will do. I mean, what if I was taken off this medication because it could be deadly to me? What if I took it without realizing that it was incorrect? They’d have a huge fucking lawsuit on their hands. I don’t believe in trying to squeeze money out of people, but holy fucking fuck. This was just WRONG. I knew at that point that I wasn’t getting anywhere with this so called “Pharmacist”, so I told him that I didn’t fucking care what he did with the medicine, they could keep it and I was going elsewhere.
Never in my life have I seen so little professionalism. Especially at a place that could seriously harm a human being if the job is done incorrectly.